Customer Support & Engineering Assistance

## Customer Support & Technical Assistance ESER AI is backed by a dedicated engineering and support team. We provide direct assistance for workspace onboarding, social OAuth configurations, API integrations, and billing questions. --- ### Support Channels #### 1. In-App Support Tickets Active workspace users can submit support tickets directly from the dashboard: 1. Open **Dashboard -> Help -> Contact Support** (or click the help icon in the bottom sidebar). 2. Select your issue category (Social Account Connection, AI Video Rendering, API/MCP, Billing, General). 3. Provide a clear description and any relevant Post IDs or error codes. 4. Our team responds within 24 hours (priority response for Pro and Agency subscribers). #### 2. Email Support You can email our engineering support desk directly at: - **General Support:** `support@esertech.com` - **API & Developer Inquiries:** `developer@esertech.com` - **Billing & Account Administration:** `billing@esertech.com` #### 3. Live System Status To verify operational health across background render workers, database instances, and external social API gateways, visit **Dashboard -> Settings -> System Status** or `https://app.eserai.tech/dashboard/status`.