Troubleshooting

## Troubleshooting Configure and manage your **connect accounts 1** connection inside ESER AI for multi-platform scheduling, automated publishing, and audience engagement. ### Account Prerequisites - Ensure your social account is an authorized professional, business, or creator account where required by provider terms. - Connect your account via **Dashboard -> Settings -> Social Accounts** using official OAuth authentication. --- ### Recommended Publishing Guidelines - **Media Formats:** Validate aspect ratios (9:16 for vertical reels/shorts/TikToks, 1:1 or 4:5 for feed posts, 16:9 for landscape video). - **Timezone Scheduling:** Ensure scheduled times include explicit timezone offsets or schedule directly via the ESER Content Calendar. - **Safe Posting Intervals:** Maintain a minimum 30-minute buffer between high-frequency posts on the same channel to avoid platform spam filters. --- ### Multi-Channel Best Practices Use the ESER AI Composer to customize platform-specific captions, hashtags, and first-comment replies while retaining your core campaign message.